Privacy Policy
The Equine Design Studio is committed to protecting your privacy and handling your personal data transparently and responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
By using our website or engaging our services, you agree to the terms outlined in this policy.
Who We Are
The Equine Design Studio
Email: beth@theequinedesignstudio.com
Website: www.theequinedesignstudio.com
For the purposes of data protection law, The Equine Design Studio is the data controller of your personal information.
What Information We Collect
We may collect and process the following personal information:
• Name
• Business name
• Email address
• Phone number
• Billing address
• Project related information you provide
• Website usage data through cookies
We only collect information that is necessary to provide our services or respond to enquiries.
How We Collect Your Information
We collect personal information when:
• You contact us via email or contact form
• You request a quote
• You book a service
• You enter into a contract with us
• You subscribe to marketing communications
• You use our website
We may also collect limited technical data such as IP address and browsing behaviour via cookies.
How We Use Your Information
We use your personal information to:
• Provide design services
• Communicate about your project
• Process payments and issue invoices
• Respond to enquiries
• Send marketing communications where you have opted in
• Improve our website and services
We will only use your data where we have a lawful basis to do so. This may include:
• Performance of a contract
• Legitimate business interests
• Your consent
• Compliance with legal obligations
Marketing Communications
You may receive marketing emails if you have opted in to receive them.
You can unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.
Sharing Your Information
We do not sell your personal data.
Your information may be shared with trusted third parties only where necessary, such as:
• Accountants or payment processors
• Website hosting providers
• Email marketing platforms
• Legal or regulatory authorities where required by law
All third parties are required to respect the security of your personal data.
Data Storage and Security
Your personal data is stored securely using password protected systems and reputable service providers.
We take reasonable steps to protect your information from loss, misuse, unauthorised access, alteration, or disclosure.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and tax requirements. Client records may be retained for up to 7 years.
Your Rights Under UK GDPR
You have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where appropriate
• Restrict or object to processing
• Request transfer of your data
• Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us in writing.
You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled improperly.
Cookies
This Privacy Policy may be updated from time to time to reflect legal or operational changes. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact:
The Equine Design Studio
Beth@theequinedesignstudio.com